Premier Flooring ‘Returns of Material Purchases’ Policy
Client must present the original receipt to receive a refund. Credit Card transaction refunds will be issued to the original credit card used. Cash or check transactions refunded via a check. Please allow 14 days for processing.
Store Stock, Unopened & Uncut:
Undamaged merchandise in unopened boxes, purchased from store stock and returned within 48 hours of purchase will receive a full refund. If returned after 48 hours but within 30 days of purchase, return will qualify for an in-store credit or exchange and will be subject to a 33% restocking fee.
Special Order & Cut from Store Stock:
Product that must be specially ordered will not be accepted for return. Premier Flooring can assist client with starting a manufacturer’s warranty claim which may involve the manufacturer sending a representative out to Client’s home to inspect the product.
Clearance, As-Is (Sale):
Clearance merchandise, remnants, and merchandise marked “as is“ or “Final Sale“ are sold without warranty and may not be returned for any reason.